FCBC Church Management System (ChMS) - FAQ

Objective of the Churchwide Membership Survey is to collect updated profiles of our members in the marketplace.

1) Login to ChMS

2) You will be prompted for: Personal Particulars, Workplace Information, and Emergency Contacts

Your default Login ID consists of 12 characters: The last 4 characters of your NRIC/FIN number, followed by your date of birth in DDMMYYYY format.

Example:
NRIC = S1234567A
Date of Birth = 15 March 1990
Default Login ID = 567A15031990

1) Key in your default Login ID and click “Sign In”

2) You will be prompted to set your password that will be used for subsequent logins

3) Key in a password and click “Update Password”

To ensure system compatibility with your computer or laptop, use Google Chrome, Firefox or Safari browser.

1) Click “Forgot your password?” below the “Sign In” button

2) Key in your email address indicated in ChMS Personal Profile and your Login ID, click “Proceed”

3) An email with instructions will be sent to that email address

Email ITHelpDesk@fcbc.org.sg and indicate your Login ID. Our support staff will assist you.

1) Login to ChMS and click on the top-right human icon

2) Select “Change Password”

1) Login to ChMS and click on the top-right human icon

2) Select “Edit Profile”

Yes, ChMS can be accessed via modern mobile devices.

Yes, provided a VoIP mobile app is installed, like Skype, Viber, Tango, Kakao, and more. Once the “Call” button is tapped, the VoIP mobile app will call the number. However, updating date and remarks have to be done manually in ChMS.

SP144 leaders can add and remove members within their team. However, for removal or creation of cell groups, please inform your Team Pastor. YN12 leaders can add and remove both members and cell groups.

Cell leaders who are not SP144 can view their cell members, but cannot add or remove. Please inform your SP144 leader if adding or removing of members is needed.

Go to “Family Tree” and click on “Attended Encounter Weekend Report”. Change the date and click “Filter”.

If the visitor has been assigned to you by mistake (contact your Team Pastor for clarification), click “Reject” and key in remarks under your “My Task” homepage. This will return the visitor record back to your Team Pastor for reassignment.

If you wish to reassign the visitor to your downline member for follow up, click “Reassign AC” and inform that member after reassignment.

If you have already followed up (called status and beyond) with the consolidated visitor, please inform your Team Pastor.

You can search by name, street address, organisation name, postal code, phone number, or Chinese name. The system searches across the database and shows records that fully or partially match your search. Search results may include visitors (newcomers) and members within your group and downline groups.

Search results will display categories as shown below. Click on one and it will display a list of results based on that category.

No, you can only search for people within your group or downline groups.

Open cell groups can be represented as a space in the system. The SP-level leader is the cell leader of that space (cell group), while those under “CGMembers” are the cell members.

G12 groups represent every leader as a space in the system. Leaders appear in the spaces as SP-level leaders.

The system will detect if there are any open cell members (“CGMembers”) and/or G12 leaders in your group. If there aren’t any, the system will assume that there is no cell group and therefore, a profile is not needed.

If the visitors were consolidated during church services, they should appear in the assigned consolidator’s cell group as consolidated visitors. Or else, you may need to check with your SP144 leader or Team Pastor as the visitor may have been assigned to someone else.

If the visitors were not consolidated during church services, you can add them into the system by going to “Attendance” and clicking on “Add Cell Visitor”.

The system detected that either you’ve already taken attendance for this period of time or it’s past the cut-off time – Sunday 11.59pm. Once past, unsubmitted attendances will be marked late and as no meeting.

Late attendance can be submitted by following these steps:

1) Go to “Attendance” and click on “Cell Attendance History”

2) Click on the event name

3) Click the “Take Attendance” button

Consolidated visitors will be in cell group attendance when their status is “In Cell”.

When a cell visitor is created, he/she will only appear in the subsequent attendance, therefore visitors should be created before taking attendance. The system will take a snapshot of the list of members when submitting attendance so subsequent changes in members will not affect attendance history or reports. To include a visitor in a past attendance, delete and retake the attendance.

You can edit your past cell attendance by going to “Attendance” and clicking on “Cell Attendance History”. Click on the relevant event name, check/uncheck members, then click “Submit Attendance”.

You can check your past cell attendance by going to “Attendance” and clicking on “Cell Attendance History”.

Go to “Attendance” and click on “Cell Attendance History”. Click on the bin icon under the “Action” column to delete the attendance.

Go to “Family Tree”, click on your name under “Tree Structure”, and scroll down to see the cell visitor(s) list. Click on the bin icon under the “Action” column to delete the visitor.

If the column does not have a bin icon, it is because this person is a church-consolidated visitor. Consolidated visitors require a SP144 leader or Team Pastor to drop.

You can register for your members by logging into the system, going to “My Equipping”, and clicking on “Register My Members”. Search for your member by keying in their name and the system will extract the relevant information.

Go to “Directory” and search for your member, then click on “Equipping Status” to see the member’s equipping history.

Refunds will not be provided once payment is completed. However, they may be considered on a case-by-case basis.

Once registration and payment are successful, an email will be sent to the email address stated in the registration page. If you do not receive any email within 10 minutes after completing the application, please email equip_admin@fcbc.org.sg.

It is commonly due to the blocking of the eNETS pop-up window. eNETS requires pop-up blockers to be disabled during payment. You can refer to this link to disable pop-up blockers in various browsers: How To Disable Pop-Up Blockers In Browsers

Refunds will not be provided once payment is completed. However, they may be considered on a case-by-case basis.

FCBC manages and governs your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).

FCBC respects and is committed to protect your privacy and safeguard your personal information.

FCBC may change some parts or all the contents of this policy from time to time to ensure that this policy is in line with legal and regulatory requirements. Hence, you’re advised to check back regularly for updated information on the handling of your personal data.

The primary purpose of collecting your personal information is to provide you with services via ChMS.

Any personal information provided by you or collected from you as a result of your access to or use of ChMS is collected in order to:

• Enable you to access or use ChMS
• Identify you when you access or use ChMS
• Respond to queries or requests submitted by you
• Process requests or applications submitted by you
• Fulfil any other reasonable purpose which may, in the discretion of FCBC, be necessary

Personal information may be collected in several ways, but not limited to the following:

• Membership registration
• Church services, equipping, and events registration
• Payment
• Subscription
• Enquiries

All information is collected strictly for administrative purposes:

• Registration and attendance taking during church services, equipping, and events
• Managing church administration
• Managing relationship with members
• Internal record keeping

Personal information may be collected in several ways, but not limited to the following:

• Membership registration
• Church services, equipping, and events registration
• Payment
• Subscription
• Enquiries

All information is collected strictly for administrative purposes:

• Registration and attendance taking during church services, equipping, and events
• Managing church administration
• Managing relationship with members
• Internal record keeping

By using ChMS, you consent to our collection, use, and disclosure of your personal data as described in this privacy policy. FCBC strives to limit the amount of personal data collected to that which is sufficient to support the intended purpose of the collection.